Customer service

Ordering

Secure Ordering

You can make purchases online at Kalinka Optics Warehouse® with total confidence. Our proprietary online ordering system is fully protected by our secure server. The secure server software (SSL) encrypts all the information you provide before it is sent to us. You can rest assured that your information will not be compromised and that you are not exposed to any risk whatsoever. You have our word on it! We guarantee that your purchasing information will not be shared with any other parties nor will it be stored longer than the time necessary to process your transaction.

How to Order

We accept Visa and MasterCard. All orders are processed using our secure server and are 100% safe as well as quick and easy. Simply add items to your 'Shopping Cart' and when you are ready to checkout press the 'Checkout' button. Or just press the 'Buy It Now' button and proceed directly to checkout. It's that simple.
If you'd rather not purchase online using your credit card you can email your order and payment details and we can enter your order into the system manually. Otherwise, email us for instructions on how to pay using money orders, bank transfers and personal checks.

Privacy

Kalinka Optics Warehouse® is committed to protecting your privacy. We take preserving your trust very seriously and therefore we do NOT disclose names, e-mail addresses, mailing addresses, telephone numbers, or any other information about our online customers to third parties.

Shipping

US Shipping Information

Kalinka Optics Warehouse® ships most items from our South Carolina office using USPS. Occasionally an item will be shipped directly from the warehouse if it is not in stock at the office. Orders are shipped with delivery confirmation to ensure you receive your package. Larger/more expensive orders are shipped with signature confirmation also. The average USPS transit time for orders shipped Priority Mail is 1-3 days for the lower 48. Shipping charges are shown when an item is added to your shopping cart. Great Prices and Great Turnaround, a winning combination!

Canadian and International Shipping Information

Kalinka Optics Warehouse® ships international orders from either our South Carolina office or our European warehouse depending on transit times and costs. International orders are delivered by your country's postal service. All packages are shipped with insurance however online tracking is not available. We ship daily internationally but all orders are verified first which takes a few days. We do this to cut down on fraudulent orders. Some military items may be delayed in shipping if export license paperwork is required to be submitted by us first. We make no guarantees about your local customs obligations but the majority of orders have no customs taxes due. Shipping transit time is generally 5-20 days and total time from placing your order after verification and any necessary paperwork is about 7-35 days depending on where you live. Note that we do not ship to Eastern Europe, South & Central America, Central Asia, the Middle East, Africa and all other high-fraud areas.

Return and Exchange Policy

The key to any successful business is putting the customer first. Our commitment to 110% customer satisfaction is based on having the lowest prices anywhere, filling orders quickly and correctly and being responsive to customer needs including returns, refunds, special orders, and exchanges. We guarantee you will be 100% satisfied or your money back. We will happily provide a full refund on any purchase within 15 days of the date you receive the item NO QUESTIONS ASKED (*).

We are very easy to deal with concerning returns and will go the extra mile to make sure you are able to return anything you do not want. However, it is imperative that you write us and request a Return Authorization Number and clearly write this number on the outside of your return package. We will not accept returned packages which do not have the RA # clearly written on the box. To apply for a Return Authorization Number, send your name, the item name and the reason for return to info@kalinkaoptics.com. A Return Authorization packing slip will be prepared for you. Simply follow the directions and your return will be processed.

Returned items must be in new and unused condition. "New and unused" means that there are no scratches, marks, or blemishes on the item, lost or stolen parts, damage due to personal misuse or negligence; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (excluding shipping) will be credited to the same form of payment used for the original purchase or by a bank money order made payable to the buyer within seven business days of receipt of the return. Kalinka Optics can not be responsible for return shipping costs under any circumstances except if we clearly shipped you an item that was an neither what you ordered or an upgrade for an out of stock item. Original shipping charges are also non-refundable. In no event will Kalinka Optics Warehouse® be responsible for return-shipping losses. Your return item must be returned in the original packing materials and container. Kalinka Optics Warehouse® will not accept any item that is not returned in the manner set forth above. Please contact us for returns at: info@kalinkaoptics.com.

*) - Excludes already-mounted scopes.

Warranty Information

Kalinka Optics Warehouse® offers its Unbeatable Full 12-month Factory Warranty and 15 day money back guarantee on all products sold against defects in workmanship and materials for one year from date of purchase. Kalinka Optics Warehouse® can not be held responsible for any damage incurred due to misuse.